Client no-shows

Report all no-shows within 72 hours of the service start time to ensure you receive partial earnings and maintain accurate records. Follow the steps below carefully to report a client as a no-show.

Steps Before Reporting a Client as a No-Show

If a client doesn’t cancel and doesn’t show up for their scheduled service:

1. Contact the Client: Reach out to them via BodeWrk messaging.

2. Notify Intent: Inform them that you plan to report them as a “no-show.”

3. Offer Wait Time: Tell them if you’re able to wait and for how long (e.g., “I can wait 15 minutes”).

4. Allow Response Time: Give them 15 minutes to respond to your message.

When to Report a No-Show

You may report the no-show no earlier than 30 minutes after the scheduled service start time IF:

• No Response: The client doesn’t respond within 15 minutes of your message.

• Unable to Wait: The client responds, but you can’t wait for them; ensure you’ve given them the full 15 minutes of wait time before proceeding.

How to Report a No-Show

• Message BodeWrk customer support via the platform to report the client as a no-show.

• Include details such as the scheduled start time, your message to the client, and their response (if any).

Earnings for No-Shows

If you follow the no-show guidelines outlined above:

• Partial Earnings: We’ll issue partial earnings of 15% of the final cost (maximum $25), credited to you from the client’s payment.
  Example: For a $101.71 booking, you receive $15.26; for a $55 booking, you receive $8.25 (minimum not applied here as it’s client-paid).

• Processing: We’ll process the cancellation, close the booking after 24 hours, and refund the client the remaining amount (e.g., $86.45 for a $101.71 booking).

If you fail to follow the process above or don’t report the no-show within 72 hours:

• No Earnings: We’ll process the cancellation but won’t pay any earnings.

Exceptions to Earnings

Exceptions to service provider earnings amounts may apply in the following cases:

• Flight Delay or Cancellation: If travel disruptions (e.g., flights for out-of-town services) prevent your arrival.

• Safety Issues: If conditions at the client’s location pose safety risks (e.g., unsanitary environment).

• Other Extenuating Circumstances: Situations beyond your control (e.g., natural disasters).
  Contact customer support immediately to document these exceptions and adjust earnings accordingly.